Product Warranty

The Basics:

Cliffside Industries guarantees our products to be free from defects in material and workmanship for 180 days after the invoice date.

Cliffside's warranty details and conditions

Cliffside will not be liable for products that are misused. This includes, but is not limited to, the use of any cleanser or chemical that will remove or damage the lacquer on the hardware; this includes all types of soaps or detergent. Using these products damages the protective lacquer and may change the appearance of the piece; any use of chemicals, abrasives, or soaps will void all warranties. Note that, even under ideal conditions, no Cliffside finish has a lifetime guarantee under any circumstances. It is the responsibility of the buyer, customer, and end user to familiarize themselves with the terms of the Cliffside warranty and guidelines to appropriate finish care when purchasing any product. Cliffside assumes no responsibility for misuse beyond the posted provision of this notice and this warranty is considered due notification to all users.

When Cliffside Industries determines that an item is defective, we will replace the item free of charge. Cliffside's responsibility is limited to the replacement of the product. No labor charges or shipping reimbursement of any kind will be allowed as compensation. No other warranty is expressed or implied. Cliffside assumes no responsibility for minor variations in color of the materials delivered in relation to samples or photography of the purchased product. Such minor variations will not be considered to be "defects" and any products returned because of these variations will be assessed a restocking fee.

Common Warranty Questions

Why is the warranty 180 days from purchase?

Cliffside's products are well-constructed and precision-machined to exacting standards. When the product is properly used and maintained, all defects in either the workmanship (the physical construction and manufacturing of the piece) or in the core material itself will be easily visible within the first six months after they are purchased and installed. After this time, exposure to the surrounding environment has taken hold and Cliffside cannot warrant against damages caused therein.

What are considered to be 'cleaners and chemicals'?

Any type of chemical substance, including but not limited to cleansers and soaps, will void the warranty on the product. Consider that even the mildest of dish detergents is designed to break down grease and separate it from other surfaces. In the same way, it will adversely affect the lacquer of the hardware, breaking it down and destroying its integrity. This will dissolve the outer coatings of the lacquer and make the hardware susceptible to damage. For this reason, we are unable to replace under warranty any hardware that has been affected by chemical substances.

If I can't use soap, how do I clean the hardware?

You can clean your solid brass cabinet hardware with a simple clean, soft, non-abrasive cloth, such as a fresh rag or a piece of old T-shirt, dampened with water. Because brass is an alloy of copper, it is naturally anti-microbial: it resists and destroys bacteria and viruses within a 1-day timeframe. Using water to wipe away dirt and grime will take care of the basic cleaning, and let the brass take care of the rest! For more information, see our "Caring for Cabinet Hardware" page.

Other questions?

For further information, please view our Terms of Sale. If you have questions, please contact the Cliffside customer service department.