Telephone: (717) 627-3286
Toll-Free Fax: (800) 926-3435
Postal Address: 60 Wright Avenue; Lititz, PA 17543
Business Hours: Monday–Friday 8:00 AM to 4:30 PM Eastern Time
A: Yes, many retail stores offer a special order program in which Cliffside will ship hardware directly to a consumer's residence. Please ask your retailer for details or seek out a local dealer. You can also order directly through this website.
A: Caring for your decorative hardware is easy. We recommend using a soft, damp cloth for cleaning. The most important thing to remember is never to use any kind of chemicals, including soaps or abrasive cleaners. Use of these products is damaging to the protective lacquer and may change the appearance of the piece. Use of chemicals and abrasives will void your warranty. For more information on finish care, see our finish guide.
A: Yes! Select the items that you would like to order from the catalog. You can locate them by searching by item number in the "Search" box at the top of the page, or by suite or finish by using the drop-down menu utilities at the top of the page. From the product page, enter the quantities you would like to order and click "Add to Cart". When complete, go to the "Checkout" link in the upper right-hand corner of each page.
A: We warranty our products to be free from defects in material and workmanship for 90 days after the purchase date. The use of any cleanser or chemical that would remove the protective lacquer on the hardware is not recommended and will void the warranty. When Cliffside determines that an item is defective, we will replace the item free of charge. Cliffside's liability is limited to the replacement of the product. No other warranty is expressed or implied. For further information, visit our product warranty page.
A: Cliffside hardware is distributed nationwide in the United States and internationally in Canada. Use this link to locate a dealer in your area. For other locations, inquire with our customer service department.
A: If you purchased Cliffside hardware from a dealer, plase contact the place of purchase. If you are a distributor, please call customer service for return instructions. Items may be subject to a restocking fee. All returns must be authorized within 30 days of invoice date. For full details, please read our Terms of Sale and return policy pages.
A: For our customers who have homes near the ocean, we recommend you select non-lacquered items for your projects. Salt air acts as an abrasive that quickly affects the lacquer coating. You can check our selections of stainless steel, marble, and wood.
A: Yes, a contact allergy to nickel is common. Nickel is used as a primary chemical throughout the plating process and is used to color the hardware. For customers with allergies to nickel, the following solid brass hardware finishes should be safe: Iron and Antique Brass.
A: Quality hardware is made of zinc die-cast, aluminum, steel, wood, plastic, acrylic, ceramic and porcelain and can be hollow in the center. Zinc die cast and aluminum are generally plated with either brass, bronze or copper. Most items in the Cliffside line do not fall into this category.
A: High quality hardware is solid and made of brass, bronze, copper, pewter, stainless steel, crystal, iron and marble. Cliffside's fine hardware collections are primarily made from high quality materials such as these.
A: Stainless steel is a specific type of steel that is alloyed with chromium to make it stainless. The non-stainless steel used in some Cliffside hardware is called "carbon steel." In general, carbon steel is not as resistant to corrosion as stainless steel and does not have as high of a high chromium content.
A: Tin is a silvery-gray metallic element. It is alloyed with copper to make bronze. Tin hardens copper when the metals are blended. The highly corrosion resistant metal is an excellent choice for coating and for making alloys with other metals. The metal is relatively easy to work with, is highly pliable and fluid when molten. A thin coating of tin is usually added to prevent corrosion.
A: Stainless steel is a number of different steels used primarily for their anti-corrosive element. Stainless steel was developed to resist a number of corrosive environments. It is also an earth friendly material: it can be melted down and recycled. Stainless steel is made using chromium, nickel, and nitrogen. The minimum amount of chromium used is 10.5%. It is chromium that makes the steel stainless. Chromium improves the corrosion resistance by forming a chromium oxide film on the steel. It can also be self-repairing. Stainless steel is both strong and flexible, is a very versatile material, has a significantly longer lifespan than products made of other materials and has less maintenance costs.
A: Die casting is a manufacturing process by which hardware pieces are made. Molten metal is forced into a mould (the "die") at high pressure in order to create specific shapes. In popular parlance relating to cabinet hardware, "die cast" items have a zinc base and the finish is plated on.
A: Copper is a reddish-brown nonferrous mineral. The metal is closely related to silver and gold; is highly ductile, meaning that it can be easily worked and shaped; and is easy to alloy. Copper is also relatively corrosion-resistant, since it forms a patina which resists oxidation.
A: Bronze is a metal alloy produced by blending copper and tin. It can contain between 2% and 20% tin. It is a sturdy, durable metal and is much harder than brass. Bronze has a natural patina that forms on it turning the bronze a dark, dull color and provides a protective layer preventing oxidation below the surface of the bronze. Most bronze is coated with a thin layer of lacquer to protect the metal and the patina. Bronze looks its best when minimally treated.