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Frequently Asked Questions

Ordering Cliffside Hardware

Where can I buy Cliffside hardware?

Cliffside hardware is distributed nationwide in the United States and internationally in Canada. Find a dealer in your area. For other locations, please inquire with our customer service department.

Can I purchase Cliffside hardware directly from this website?

Yes! Choose the items that you would like to order from the catalog. You can locate them by searching by item number in the "Search" box at the top of the page, or by suite or finish by using the drop-down menu utilities at the top of the page. From the product page, enter the quantities you would like to order and click "Add to Cart". When complete, go to the "Checkout" link in the upper right-hand corner of each page.

Can I have hardware shipped directly to my home?

If you order directly from our website, your order can ship direct to a commercial or a residential address. Many retail stores also offer special order programs in which Cliffside will ship hardware directly to your residence. Please ask your local retailer for details or seek out a local dealer.

My local retailer does not have what I want in stock. Where can I buy it?

Many dealers may be able to order the product for you directly, or they may offer a special-order program. You can also check with one of our nationwide online dealers. Ask your local retailer for more details.

How can I contact Cliffside?

Visit the "Contact Us" page to fill out the contact form, or call us at (717) 627-3286. We are open from 8:00 AM to 4:30 PM Eastern Time, Monday through Friday.

Materials and Finishes

What materials are used in "high quality decorative hardware"?

Cliffside's fine hardware collections are primarily made from high quality materials. These include, but are not limited to brass, bronze, and stainless steel. High quality cabinet hardware will always be solid. You will feel the difference in weight and strength when you hold it in your hand. Our special-order hardware is also high quality. Much of this hardware is made from crystal, pewter, marble, or stainless steel.

I have a home near the ocean. What type of hardware is best suited for this climate?

For our customers who have homes near the ocean, we recommend you choose non-lacquered items for your projects. Salt air acts as an abrasive that quickly affects the lacquer coating. You can check our collections of stainless steel, marble, and wood.

Can you be allergic to nickel?

Yes, a contact allergy to nickel is common. Nickel is used as a primary chemical throughout the plating process and is used to color the hardware. For customers with allergies to nickel, solid brass hardware finished in Antique Brass should be safe.

What is brass?

Brass is an alloy of copper and zinc. It can withstand high temperatures and becomes soft enough to mold into different shapes via drop-forging. Rods of brass, which are extruded, can also be turned with a lathe to cut out round shapes, like knobs.

What is copper?

Copper is a reddish-brown nonferrous mineral. The metal is closely related to silver and gold; is highly ductile, meaning that it can be easily worked and shaped; and is easy to alloy. Copper is also relatively corrosion-resistant, since it forms a patina which resists oxidation.

What is stainless steel?

Stainless steel is the name for a number of different steels used primarily for their anti-corrosive element. Stainless steel was developed to resist a number of corrosive environments. It is also an earth friendly material: it can be melted down and recycled. Stainless steel is made using chromium, nickel, and nitrogen. The minimum amount of chromium used is 10.5%. It is chromium that makes the steel stainless. Chromium improves the corrosion resistance by forming a chromium oxide film on the steel. It can also be self-repairing. Stainless steel is both strong and flexible, is a very versatile material, has a significantly longer lifespan than products made of other materials and has less maintenance costs.

What is the difference between steel (carbon steel) and stainless steel?

Stainless steel is a specific type of steel that is alloyed with chromium to make it stainless. The non-stainless steel used in some Cliffside hardware is called "carbon steel." In general, carbon steel is not as resistant to corrosion as stainless steel and does not have as high of a high chromium content.

What is zinc?

Zinc is a bluish-white, lustrous metal. When it is heated, it becomes soft, malleable, and easily worked. Zinc makes other metals such as bronze stronger and sometimes easier to work.

What is "die cast"?

Die casting is a manufacturing process by which hardware pieces are made. Molten metal is forced into a mould (the "die") at high pressure in order to create specific shapes. In popular parlance relating to cabinet hardware, "die cast" items have a zinc base and the finish is plated on.

What is bronze?

Bronze is a metal alloy produced by blending copper and tin. It can contain between 2% and 20% tin. It is a sturdy, durable metal and is much harder than brass. Bronze has a natural patina that forms on it turning the bronze a dark, dull color and provides a protective layer preventing oxidation below the surface of the bronze. Most bronze is coated with a thin layer of lacquer to protect the metal and the patina. Bronze looks its best when minimally treated.

What is tin?

Tin is a silvery-gray metallic element. It is alloyed with copper to make bronze. Tin hardens copper when the metals are blended. The highly corrosion resistant metal is an excellent choice for coating and for making alloys with other metals. The metal is relatively easy to work with, is highly pliable and fluid when molten. A thin coating of tin is usually added to prevent corrosion.

How do I care for my Cliffside hardware?

Caring for your decorative hardware is easy. We recommend using a soft, damp cloth for cleaning. The most important thing to remember is never to use any kind of chemicals, including soaps or abrasive cleaners. Use of these products is damaging to the protective lacquer and may change the appearance of the piece. Use of chemicals and abrasives will void your warranty. For more information on finish care, see our finish guide.

Other Questions

What is Cliffside's return policy?

If you purchased Cliffside hardware from a dealer, please contact the place of purchase. If you are a distributor, please call customer service for return instructions. Items may be subject to a restocking fee. All returns must be authorized within 30 days of invoice date. For full details, please read our Terms of Sale and return policy pages.

What is Cliffside's warranty?

We warranty our products to be free from defects in material and workmanship for 180 days after the purchase date. The use of any cleanser or chemical that would remove the protective lacquer on the hardware is not recommended and will void the warranty. When Cliffside determines that an item is defective, we will replace the item free of charge. Cliffside's liability is limited to the replacement of the product. No other warranty is expressed or implied. For further information, visit our product warranty page.

How can I tell where a particular Cliffside product is manufactured?

Generally, the country of origin for most Cliffside products is on the packaging.