Terms of Sale
Effective January 1, 2012 |
 |
| |
|
| Ordering: |
To place orders, log onto www.cliffsideind.com or fax to (800) 926-3435.
Cliffside assumes no responsibility for the accuracy of telephone
orders. Please be aware that when we process your order,
we process by the item number only, not by a written description.
Please be sure to order the correct item. If you receive the
incorrect item due to the wrong item being selected on the order,
the standard restocking charge will be applied. All return and re-shipment expenses
will be billed to the customer. |
| |
|
| Prices: |
All pricing is subject to change
without notification. Pricing is available at any time on our website. It is
recommended that customers visit the website prior to every order to ensure that you
have updated pricing information. |
| |
|
| Minimum Order: |
Cliffside will process and ship any size order. |
| |
|
| Photography: |
All finishes are shown as closely as the modern photography and reproduction processes allow. |
| |
|
| Product Information: |
Items may be discontinued without notice. Product specifications
may change without notice. Product specifications listed are based on manufacturer information.
Cliffside recommends that you do not pre-drill in case of any fluctuation during manufacturing.
Please note that all finishes vary due to the manufacturing processes. View the "Finish Key" in
our price list for description information. |
| |
|
| Backorders: |
We attempt to keep a majority of our items in stock; however, due to order volume, backorders
can occur. Cliffside will notify the customer of any backorder situation prior to processing your
order. We do not stock any special-order items. See catalog for
lead time information. |
| |
|
| Returns: |
All returns must be authorized within 30 days of
the invoice date. Please contact Customer Service for a Terms for Return.
The Terms for Return must be completed and returned
before a Return Goods Authorization can be issued. Please include a copy
of your RGA form with your return.
Authorized returns will be charged a 30% restocking charge. Unauthorized returns will be
charges a 35% restocking charge. The customer is responsible for return shipping. If you received
free freight on your original order, the shipping amount will be deducted from your credit.
Items will be accepted for return in perfect condition only. All returns must be sent back in
their original packaging. We will not accept returns on hardware that has been opened. Once the
hardware has been installed, all sales are final. We will
not accept returns on installed hardware – no exceptions.
Credit will only be issued once the product is received and
inspected. The credit will be applied to the credit card used to place the original order
within one week of issue of the credit memo. No credit will be given for items damaged due to improper
packaging. Cliffside reserves the right to inspect hardware before issuing credit or sending any
replacement pieces.
No returns accepted on special-order items, sale items, or items
scheduled to be discontinued.
|
| |
|
| Receipt
of Shipment and Claims: |
On the outside of every package, there is a label asking you to inspect
the product and verify that you received the correct item number and quantity.
Please be sure to do this as soon as the package is received.
Discrepancies must be reported within 10 days of receipt of the package. All claims for defective
merchandise and shortages must also be reported within 10 days of receipt. |
| |
|
| Processing
& Handling: |
Ground freight will be prepaid on all orders of $700.01 or
more within the continental United States. Orders are shipped
by our freight carriers at our discretion. Customers
will be charged for the additional freight when requesting
Next Day, Second Day or Third Day Service, as well as for
residential delivery. Charges for air and international shipments are
determined by the weight of the package and current shipper rates at the
time of the order. Customers in Alaska, Hawaii, and Canada are responsible
for freight charges on all orders regardless of the dollar amount. |
| |
|
| Limited
Warranty: |
We guarantee our products to be free from defects in material
and workmanship for 90 days after the invoice date. Cliffside
will not be liable for products that are misused. This includes,
but is not limited to, the use of any cleanser or chemical that
will remove the lacquer from the hardware. When Cliffside determines
that an item is defective, we will replace the item free of
charge. Cliffside's responsiblity is limited to replacement
of the product. No other warranty is expressed or implied. |
| |
|
| Hours
of Operation: |
Monday – Friday from 8:00 AM to 4:30 PM Eastern Time |
| |
|
view
cart
