- What is CC?
Answer:
CC is center to center, which indicates the distance between screw holes.
- How many mm to an inch?
Answer:
There are approximately 25 mm to an inch. Please keep in mind that this is only an approximate measurement. Please do not predrill.
- Are screws included with my order?
Answer:
We include breakoff screws with every order (they are able to be broken off every 1/4" to accommodate any thickness of cabinet face). Hinges come with screws that match the finish. Breakoff screws are standard thread 8/32 x 1 3/4
- What is the center to center on a standard Cliffside pull?
Answer:
Our standard pulls are 3", 8" and 12" center to center though we do carry a limited number of pulls with different center to center hole sizes. Please check the catalog or website before ordering.
- What is the center to center on a standard Cliffside cup pull?
Answer:
Our standard cup pulls are 3" center to center though we do carry a limited number of cups with different center to center hole sizes. Please check the catalog or website before ordering.
- I cannot find pulls to fit my hole pattern. What can I do?
Answer:
A backplate will usually cover the old holes or choose a cup or pull style that covers the old holes.
- Can I get an item in a different finish?
Answer:
Most solid brass items are available in 10 finishes. Please check the catalog and/or the website for details. We are also able to process special orders that meet minimum quantities. Please call customer service for details.
- What's the difference between old antique (OA) and oil rubbed bronze (ORB) finishes?
Answer:
Old antique (OA) is a lighter matte brown color. Oil rubbed bronze (ORB) is darker (almost wrought iron) . Old antique (OA) has a wider selection of knobs, pulls, appliance pulls, hinges and latches in solid brass and steel. Oil rubbed bronze (ORB) has a more limited selction of a steel knob and pull.
- What's the difference between Silver Satin (SS) and Stainless Steel?
Answer:
Silver satin (SS) is a popular lacquered brushed chrome/gray colored finish applied to brass and die cast hardware. Stainless steel (SS or BNA) is a natural material with a brushed finish. Stainless steel is not lacquered.
- What is the difference between a mortise and non-mortise (NM) Hinge?
Answer:
If you are using a non-mortise (BH2A-NM) hinge, it means you are not cutting into the door or frame. If you are using a mortise hinge (BH2A and BH3NA), you will need to cut into the door to install the hinge.
- In order to buy Cliffside hinges, do I need to know what type of cabinet style I have?
Answer:
Cliffside hinges were manufactured for 2 cabinet styles : 1) INSET - door is flush inside the face frame. None of the edge is visible. Use a Cliffside BH2A, BH2NM, BH3A, or AHI hinge. 2) OFFSET – door with a lipped edge. Part of the door is recessed into the cabinet frame and part is exposed covering part of the frame. Use a Cliffside 3/8" offset or AHO hinge.
- Do you offer hinges to match all of the Cliffside knobs and pulls?
Answer:
We offer a wide variety of hinge styles and finishes to match our knobs, cups and pulls. To find out if a certain hinge is available in a specific finish, please refer to the Catalog or call Customer Service.
- What is Aluminum?
Answer:
Aluminum is an abundant metallic chemical. It has a property of extreme malleability with metals like tin and lead. Aluminum is silvery white and extremely lightweight. The element blends readily to make lightweight but very strong alloys.
- What is Brass?
Answer:
Brass is approximately 67% copper and 33% zinc making it stronger and more durable than copper. Alloys with less zinc start to turn reddish in color. Commercial brass is lacquered to resist corrosion.
- What is Bronze?
Answer:
Bronze is a metal alloy produced by blending copper and tin. It can contain between 2% and 20% tin. It is a sturdy, durable metal and is much harder than brass. The resonance of bronze makes it ideal. Bronze has a natural patina that forms on it turning the bronze a dark, dull color and provides a protective layer preventing oxidation below the surface of the bronze. Most bronze is coated with a thin layer of lacquer to protect the metal and the patina. Bronze looks its best when it's minimally treated.
- What is Copper?
Answer:
Copper is a reddish brown nonferrous mineral. The metal is closely related with silver and gold, is highly ductile, meaning that it can be easily worked and shaped and is easy to alloy. Copper is also relatively corrosion resistant since it forms a patina which resists oxidation.
- What is Die Cast?
Answer:
The die cast items have a zinc base and the finish is plated.
- What is Stainless Steel?
Answer:
Stainless steel is a number of different steels used primarily for their anti-corrosive element. Stainless steel was developed to resist a number of corrosive environments. It is also an earth friendly material: it can be melted down and recycled. Stainless steel is made using chromium, nickel, and nitrogen. The minimum amount of chromium used is 10.5%. It is chromium that makes the steel stainless. Chromium improves the corrosion resistance by forming a chromium oxide film on the steel. It can also be self-repairing. Stainless steel is both strong and flexible, is a very versatile material, has a significantly longer lifespan than products made of other materials and has less maintenance costs.
- What is Pewter?
Answer:
Pewter is an alloyed metal made primarily from tin with small components of lead and copper. Most pewter is 63% to 90% tin. The other metals are used as hardeners. Pewter is highly tarnish resistant and forms a protective patina with age. In color, pewter starts out glossy and bright, almost like silver. Over time the metal oxidizes and acquires a grayish tint. The metal is highly ductile, meaning that it can easily be worked, embossed or carved and is malleable. Pewter is susceptible to damage by acids like vinegar and lemon juice and should not be exposed to extreme heat.
- What is Tin?
Answer:
Tin is a silvery-gray metallic element. It is alloyed with copper to make bronze. Tin hardens copper when the metals are blended. The highly corrosion resistant metal is an excellent choice for coating and for making alloys with other metals. The metal is relatively easy to work with, is highly pliable and fluid when molten. A thin coating of tin is usually added to prevent corrosion.
- What is Zinc?
Answer:
Zinc is a bluish white, lustrous metal. When it is heated it becomes soft, malleable, and easily worked. Zinc makes other metals such as bronze stronger and sometimes easier to work.
- What is the difference between Steel and Stainless Steel?
Answer:
Stainless steel is a specific type of steel that is alloyed with chromium to make it stainless. The non-stainless steel used in some Cliffside hardware is called 'carbon steel.' In general, carbon steel is not as resistant to corrosion as stainless steel.
- What materials are used in high quality decorative hardware?
Answer:
High quality hardware is solid and made of brass, bronze, copper, pewter, stainless steel, crystal, iron and marble.
- What materials are used in standard quality decorative hardware?
Answer:
Quality hardware is made of zinc die-cast, aluminum, steel, wood, plastic, acrylic, glass, ceramic and porcelain and can be hollow in the center. Zinc die cast and aluminum are generally plated with either brass, bronze or copper.
- Why solid high quality materials like Crystal, Brass, Bronze, Iron, Pewter and Stainless Steel hardware? Is it worth the price?
Answer:
High quality hardware has a natural finish that often forms its own natural patina or protective coating that is up to 3 times as durable in salt spray tests as quality hardware. High quality hardware being solid is also heavier sometimes double the weight of comparably sized standard quality hardware. The average retail sales price difference is 20%.
- Can you be allergic to nickel?
Answer:
Nickel is used as a primary chemical throughout the plating process and used to color the hardware. For customers with allergies to nickel, the following finishes should be safe: Iron, Antique Brass and Oil Rubbed Bronze.
- I have a home near the ocean; what type of hardware is best suited for this climate?
Answer:
For our customers who have homes near the ocean, we recommend you select non-lacquered items for your projects. Salt air acts as an abrasive that quickly affects the lacquer coating. You can check our selections of stainless steel, marble, wood and Corian as an alternative.
- How long does it take before an order is shipped?
Answer: If the order is in stock, we will generally ship it within 24 hours. We use UPS ground to ship standard orders from Lancaster, Pa. Check
this UPS link to determine shipping times.
- Where can I buy Cliffside hardware?
Answer: Cliffside hardware is distributed nationwide in the USA and in Canada. Use
this link to find dealers in the U.S.
- What is the return policy of Cliffside?
Answer:
If you purchased Cliffside hardware from a showroom, plase contact the place of purchase. If you are a distributor, please call customer service for return instructions. Items may be subject to a restocking fee. All returns must be authorized within 30 days of invoice date.
- What is Cliffside's warranty?
Answer:
We warranty our products to be free from defects in material and workmanship as follows: die cast, for 30 days after the purchase date; solid brass or other items, for 90 days after the purchase date. The use of any cleanser or chemical that would remove the protective lacquer on the hardware is not recommended and will void the warranty. When Cliffside determines that an item is defective, we will replace the item free of charge. Cliffside's liability is limited to the replacement of the product. No other warranty is expressed or implied.
- How can I tell where a particular Cliffside product is manufactured?
Answer:
Generally, the country of origin for most Cliffside products is on the packaging.
- How do I care for my Cliffside hardware?
Answer:
Caring for your decorative hardware is easy. We recommend using a soft, damp cloth for cleaning. The most important thing to remember is never to use chemicals or abrasive cleaners. Use of these products is damaging to the protective lacquer and may change the appearance of the piece. Use of chemicals and abrasives will void your warranty.
- Can I purchase Cliffside hardware directly from this website?
Answer:
Yes. Select the item from the catalog quick search on the home page or from the menu click "our products", "seach catalog" or "browse catalog" selections enter the quantity and click "add to order". Click checkout when you are finished your order.
- Local retailer did not have what I wanted in stock, where can I buy it?
Answer:
Many of these retailers may have a special order program, or they can order it for you. Please ask your local retailer for details.
- Can I order Cliffside hardware and have it shipped directly to my home?
Answer:
Yes, many retail stores offer a special order program in which Cliffside would ship hardware directly to a consumer's residence. Please ask your retailer for details.
- Does Cliffside have its own hardware and brand or are you a distributor?
Answer:
Cliffside is a nationwide distributor of our own brand of decorative hardware. Our crystal and novelty hardware pieces are made in the USA and ship direct from our supplier. We are not a manufacturer nor do we distribute other brands.
- How can I contact Cliffside?
Answer:
Telephone: 1-800-873-9258
FAX: 1-800-926-3435
Postal Address: 60 Wright Avenue
Lititz, PA 17543
Electronic Mail:
info@cliffsideind.com
Business Hours: Monday - Friday 8:00 - 4:30 EST
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